7-day return policy

We offer a strict 7-day return policy from the date of delivery for items that arrive damaged or incorrect.

Evidence required

To qualify for a refund or replacement, a continuous unboxing video is required. The video must clearly show the shipping label, the unopened package being opened and the damaged or incorrect item.

How to request help

Please contact hello@loopiecraft.com within 7 days of delivery and include your order number, the unboxing video and a brief explanation of the issue.

Items not eligible

Returns are not accepted for change of mind or normal handmade variations. Mystery Box sales are final and cannot be returned or exchanged.

Approved claims

If your claim is approved, we will provide the appropriate refund or replacement instructions based on the issue.